How the Convo knowledge base works
How Convo uses business knowledge from website pages and uploaded documents to answer visitor questions more accurately.
Quick answer
Convo can use the business's website pages and uploaded documents as source knowledge, helping the chat assistant give answers that are specific to the business.
Who this is for
Website owners and operators who want the assistant to answer with the same information the business already trusts.
Use what the business already knows
Most businesses already have useful knowledge across web pages, FAQs, PDFs, product documents, service pages, and team guides. Convo helps make that information available in chat.
- ✓Connect a website domain.
- ✓Upload helpful documents.
- ✓Keep answers aligned with approved business information.
Better knowledge means better answers
The assistant is only as useful as the information available to it. Clear source content helps Convo answer specific questions and avoid vague replies.
- ✓Add pricing, service areas, policies, and eligibility details where appropriate.
- ✓Keep outdated documents out of the knowledge base.
- ✓Refresh website content when the business changes.
Knowledge also shows content gaps
If visitors keep asking questions that are not answered well by the website, that is a sign the site may need a clearer FAQ, guide, service page, or article.
- ✓Find missing answers.
- ✓Improve existing pages.
- ✓Support content planning with real visitor demand.
Common mistakes
- Uploading old documents that no longer reflect the business.
- Expecting good answers when the website itself is thin or unclear.
- Forgetting to refresh knowledge after major business changes.
FAQ
What files can I upload?
The current dashboard supports common document formats such as PDF, DOCX, and TXT files.
Does Convo expose private documents publicly?
The documents are used to improve the chat experience for that business account. Public pages should only include content the business chooses to publish.
What if the answer is not in my website or documents?
The best fix is usually to add or improve the source information, then refresh the knowledge available to Convo.