Sources
- ✓Crawl site pages and sitemaps.
- ✓Ingest uploaded PDF, DOCX, and TXT files.
- ✓Track sync state so admins understand freshness.
Knowledge Base
Answers grounded in your actual business.
Give the chatbot reliable source material from website pages and uploaded documents.
Convo's chat experience is only useful if it knows the business. The knowledge base gives the assistant source material, boundaries, and freshness checks so answers stay specific and trustworthy.
Retrieval
- ✓Chunk and embed content for search.
- ✓Retrieve relevant snippets during chat.
- ✓Avoid confident answers when knowledge is missing.
Admin controls
- ✓Resync the website.
- ✓Upload or remove files.
- ✓Review what knowledge the bot can use.
Why it is different
- The same knowledge that powers chat can reveal gaps when visitors ask questions the source material cannot answer.
- Admins can use crawled pages and uploaded files together, which is useful for products, services, policies, guides, and sales collateral.
- Freshness and sync state make the system easier to trust and maintain over time.
What the business gets
- ✓More accurate answers with less manual prompt tuning.
- ✓Clearer guardrails around what the assistant should and should not answer.
- ✓A stronger foundation for lead capture, content recommendations, and page updates.
Conversion angle
Grounded answers create better next steps.
When the assistant can answer from real business material, it can guide visitors toward useful actions with more confidence.
Use site pages and uploaded documents as source material.
Retrieve relevant snippets during the conversation.
Flag missing answers as content or knowledge gaps.
Ready to see the workflow?
Start with the product flow, then choose the setup that fits your website, lead process, and publishing workflow.
Try Convo on your own website.
Install the widget, watch real visitor questions land, and review every lead and content suggestion before anything ships. Live in 15 minutes on WordPress, Shopify, or Webflow.